Pre-Order Items / Missing item: 

If your order included multiple items, sometimes these are shipped individually. You can track the status of each item under your My Account. Any remaining items will be sent as soon as they come back into stock. 


If your order included a Pre-Order item, this will be shipped to you as soon as it arrives in stock. You'll receive a dispatch notification once it is on its way.


Tracking your order/package:

Once your package/order has left the warehouse you can track the order via our courier partners website.


For domestic orders please allow at least 2-8 working days for your order to arrive. International orders can take up to 7-14 working days to arrive in the country and clear customs. 


Guideline: Once your order has been processed, the table below shows you the typical number of working days your item will take to be delivered to you based on where your order was sent from 

 

Sent from UK/EU
Standard
Working Days
Express
Working Days
UK/EU2-4 days1-3 days
ROW7-14 days3-4 days

 

Sent from the US
Standard
Working Days
Express
Working Days
Within the US2-8 days1-3 days
Canada/ Mexico2-8 days3-4 days
ROW7-14 days3-4 days