If you were not able to find the answer you were looking for, contact the Call of Duty Store Support team via Chat (see Chat widget below), we are available 24/7.

Chatbot: Call of Duty Support via Chat 24/7 

Contact us: via Contact Form

  • My Account: If you're unable to log in to your My Account, or if you have not logged into your Account this year, please create a new account, as the site has been updated.

  • Tracking your order: Once your order has been dispatched, you'll receive a Shipping Confirmation email which will include a tracking link.  

    Note, if your order contained multiple items it may be shipped in separate packages. Refer to the Shipping Notification emails for itemized detail.

  • Pre-Order / Missing Item: If your order included multiple items, sometimes these are shipped individually. You can track the status of each item under My Account. Any remaining items will be sent once they are available.  

  • Cancellations: If you'd like to cancel your order please contact us

  • Returns / Refunds: For any issues with your order once received, to help the team answer as quickly as possible please include your Order ID and photos showing any issue with items received using this contact form.


  • US: (888) 459-1074

  • Spain: +34 911674665

  • UK: +44 2045243001